FAQs
General Questions
Q: What is TheHighestStreet.com?
A: TheHighestStreet.com is a UK-based, online smoke shop specialising in premium smoking accessories, including rolling papers, grinders, lighters, ashtrays, trays, CBD products, and more. We cater to a wide audience of enthusiasts, legal CBD and medicinal users and more, offering high-quality products at competitive prices.
Q: Is everything you sell legal?
A: Yes! We only sell legal smoking accessories, lifestyle and CBD products that comply with UK laws. We do not sell tobacco, cannabis, or any controlled substances.
Q: Do you sell cannabis or THC products?
A: No, we do not sell cannabis or THC-containing products. Any CBD products we may stock contain only legal levels of THC (less than 0.2% as per UK regulations).
Orders & Shipping
Q: How long does shipping take?
A: Orders are typically processed within 24 hours and shipped via standard or express delivery options. After processing, standard shipping takes 2–4 business days, while express shipping takes 1–2 business days.
Q: How much does shipping cost?
A: Shipping costs vary depending on the delivery option you choose. Standard UK shipping starts from £3.19, and an express option is available at £5.
Q: Do you offer free shipping?
A: Yes. For all UK orders, standard shipping is free for orders over £15. Express shipping is free for orders over £25.
Q: Can I track my order?
A: Yes! All orders are shipped with tracking information. Once your order has been dispatched, you’ll receive a tracking number via email to monitor your delivery.
Q: My order hasn’t arrived. What should I do?
A: If your order is delayed, please check your tracking information. If you need further assistance, contact our team at thehigheststreet@gmail.com.
Payments & Returns
Q: What payment methods do you accept?
A: Due to restrictions on smoking products, we currently only accept all major credit and debit cards, PayPal and Worldpay.
Q: Can I return an item?
A: Yes, we accept returns for unused and unopened products within 14 days of delivery. For hygiene and safety reasons, certain items cannot be returned. Please visit our Returns & Refunds Policy page for more details.
Q: What if my item is damaged or incorrect?
A: If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos, and we’ll arrange a replacement or refund.
Products & Usage
Q: What’s the best way to clean my grinder/tray/pipe?
A: Most grinders and trays can be cleaned with warm water and mild soap. For stubborn residue, use isopropyl alcohol and a soft brush.
Q: What’s the difference between hemp rolling papers and regular rolling papers?
A: Hemp rolling papers are made from all-natural hemp fibres, making them an eco-friendly alternative to traditional wood-pulp papers. They tend to burn slower and have a smoother taste compared to regular rolling papers.
Q: What’s the best way to store my rolling papers?
A: Keep your rolling papers in a cool, dry place, away from moisture and direct sunlight. Using a rolling paper case or tin can help prevent them from getting bent or damaged.
Q: How do I choose the right grinder?
A: It depends on your needs! Metal grinders tend to be more durable and provide finer grinding, while acrylic grinders are lightweight, affordable and some even prefer the grind from an acrylic plastic one! Multi-chamber grinders (with kief catchers) are great if you want to collect finer material over time, but ultimately, it's completely down to personal preference.
Q: How do I clean my grinder?
A: To clean your grinder, disassemble it and soak the parts in isopropyl alcohol for about 30-60 minutes. Use a soft brush to remove any remaining residue, then rinse thoroughly with warm water and dry before reassembling.
Q: How do I clean my rolling tray?
A: Wipe your rolling tray with a damp cloth and mild soap. For sticky residue, use rubbing alcohol or a specialised cleaner. Avoid harsh scrubbing that might scratch the surface.
Q: What size rolling papers should I use?
A: It depends on your personal preference. Some love the more common, standard 1 ¼ papers, while others prefer king-size slim or wide papers which are amazing for those larger rolls. If you prefer extra control, try papers that let you choose your own length.
Q: What’s the functional difference between a metal and a glass ashtray?
A: Metal ashtrays are more durable and heat-resistant, while glass ashtrays offer a more stylish look and are easier to clean. Like many things in the herb world, it again comes down to personal preference and aesthetic choice.
Q: Do you sell eco-friendly smoking accessories?
A: Yes! We offer a range of eco-friendly products, including hemp rolling papers, biodegradable filters, and sustainable bamboo rolling mats.
Q: What are pre-rolled cones, and how do they work?
A: Pre-rolled cones are ready-to-fill rolling papers that save you time and effort. Simply pack your material inside, twist the tip, and you're good to go!
Q: How do I make my lighters last longer?
A: Avoid flicking your lighter unnecessarily, keep it dry, and store it away from extreme temperatures. If using a refillable lighter, ensure you’re using high-quality butane for longevity.
Q: Can I refill my lighters?
A: Yes, if you have a refillable lighter (such as a butane torch or Zippo-style lighter), you can refill it with the appropriate fuel. Always follow manufacturer instructions for safety.
Q: What are filter tips, and do I need them?
A: Filter tips help improve airflow, prevent material from entering your mouth, and make rolls sturdier. While optional, many smokers prefer using them for a smoother experience.
Q: What’s the best way to roll a joint for beginners?
A: Start with a flat surface and a good-quality rolling paper. Use a filter tip for stability, evenly distribute your material, and roll it gently into your desired shape with your fingertips. Lick the gum line to seal, then close or twist the end. A rolling machine or pre-rolled cones can really help if you're new to rolling. If you're still struggling, just watch some YouTube videos! There are a wide range of extremely helpful videos to learn from.
Q: How do I store my herbs to keep them fresh?
A: Store your herbs in an airtight glass jar to avoid drying out over time, away from direct sunlight and humidity. Humidity packs can also help maintain the ideal moisture level.
Q: What are the benefits of using a rolling machine?
A: Rolling machines help create consistently even rolls, save time, and are great for beginners or anyone who physically struggles with hand-rolling.
Q: Can I use a grinder for other herbs?
A: Absolutely! Many people use grinders for kitchen herbs and spices as well. Just make sure to clean it properly between uses.
Privacy & Security
Q: Is my personal information secure?
A: Absolutely. We use secure payment gateways and encryption technology to protect your data. We never ever share or sell customer information.
Q: Will my order be discreetly packaged?
A: If you would like your order to be discreetly packaged then please specify this in order notes. If directly specified, then yes! We will be happy to ship your order in plain, unbranded packaging for your privacy.
Contact Us
Q: How can I get in touch with you?
A: You can reach us via email at thehigheststreet@gmail.com or through our Contact Us page. We aim to respond to all inquiries within 24 hours.